Packages must be cancelled at least 5 days prior to departure to receive a full refund.
Cancelling within 4 days prior to departure entitles the customer to a 70% refund of the package value.
Cancelling less than 4 days before departure does not entitle the customer to any refund except in proven cases of force majeure.
Flight bookings cannot be cancelled or refunded under any circumstances, as per flight carrier regulations.
If any promo code is used, the amount is non-refundable, but the trip may be postponed for up to one month.
Package Postponement Policy
Packages must be postponed at least 72 hours before departure to be utilized at a later date.
Postponement requires the payment of an additional fee calculated as a percentage of the booking value.
No postponement is allowed if less than 72 hours remain before departure.
If any promo code is used, the trip may be postponed for up to one month, but no refund will be issued.
Booking and Travel Policies
Bookings are void if passengers are late for boarding the bus at the scheduled time, and no refund will be issued.
Passengers must ensure the accuracy of all personal data. eJourney bears no responsibility for such errors.
Customers must present a valid ID upon travel.
All flight bookings are non-refundable and non-cancellable once confirmed under any circumstances, in accordance with airline policies.
Customers are responsible for verifying trip details and ensuring accuracy before confirming the booking.
All bookings using promo codes are non-refundable, but the trip may be postponed for up to one month.
Changing the booking category (e.g., Basic to VIP, VIP to Basic, or VIP to Flight) is not permitted; any exceptions are strictly subject to availability and may incur extra charges.
Seating and Safety Policies on Board
Passengers must sit in their assigned seat numbers.
Trips may be cancelled due to force majeure beyond eJourney's control, in which case only the full package amount will be refunded.
Smoking is strictly prohibited on the bus, and penalties will be applied to violators.
Modest attire must be worn in accordance with the traditions of the Kingdom of Saudi Arabia on board.
Parents must supervise their children at all times to ensure their safety.
General Responsibilities and Terms
By purchasing a package from eJourney, you acknowledge and agree to all stated terms and conditions.
In the event of lost personal property, eJourney is not responsible for the loss or any compensation.
