Help & Contact Us

1) What is the eJourney platform?

eJourney is a comprehensive digital travel platform that allows users to book flights, buses, and hotels, in addition to offering fully managed Umrah packages operated and supervised by a dedicated team.

2) Can I book flights or hotels independently?

Yes, flights, buses, and hotels can be booked independently directly through the platform.

3) Can Umrah packages be combined with other bookings?

Yes, Umrah packages can be combined with independent travel bookings based on your needs.

4) Are eJourney services available for individuals and organizations?

Yes, the platform is available for individual users, and we also provide tailored solutions for companies and institutional clients through our Business Services section.

5) How can I inquire about business or corporate solutions?

You can submit a request through the Ejourney Business page, and the eJourney team will reach out to you directly.

6) Are the displayed prices final?

Prices may vary depending on service type, availability, and booking timing. The final price is always displayed before completing any booking.

7) Does eJourney provide customer support?

Yes, we offer customer support for inquiries related to the platform, bookings, and Umrah packages. You can reach us through:

• Unified Support Number or WhatsApp: +966 92 002 2768
• Email: support@ejourney.sa

8) Can I modify or cancel a booking?

All modifications and cancellations are subject to the terms and conditions outlined in our Cancellation and Amendment Policy, available on the Terms & Conditions page.

9) How can I track the status of my request?

You can track the status of your request directly through your account on the eJourney platform. If any additional information is required, our team will contact you using the contact details associated with your account.

10) Are bookings made through a website or a mobile application?

Bookings are currently available through the eJourney web-platform. At this time, there is no mobile application. Any future updates will be announced through our official communication channels.